Employee self-service that starts with a question
Help employees find routine HR guidance and understand when to contact HR.
Request a demoWhat is the process for changing my payroll details?
AskHR can surface the documented process or direct the employee to the resource their organization provides.
What is conversational employee self-service?
Traditional employee self-service often expects people to know which system, folder, or document contains the answer. With conversational self-service, the employee asks a question and receives the relevant guidance.
Employees use AskHR in Slack and Microsoft Teams for common information needs. HR handles exceptions and personal circumstances.
Give employees useful self-service
Good self-service gives employees context, a next step, and clear instructions for contacting HR.
Ask in plain language
Let an employee describe the need in their own words instead of matching an internal HR category.
Answers from approved HR content
Use the employee-facing HR information your organization approves.
When to contact HR
Tell employees when to stop searching and contact HR.
Start with the questions employees ask
Check the content employees see before, during, and after an answer.
- 1
List common employee questions
Group recurring questions by what employees are trying to do.
- 2
Review the HR content
Check for clear language, current links, and a specific next step.
- 3
Set rules for contacting HR
List the cases that should go directly to HR.
Use self-service for routine questions
AskHR handles routine information and sends personal or complex questions to HR.
Frequently asked questions
What can employees find through AskHR self-service?
Organizations can start with common employee-facing topics such as policies, time off, benefits resources, payroll guidance, and standard processes.
Is employee self-service only a document search?
No. Conversational self-service begins with the employee’s question and can provide context and a next step instead of a list of search results.
When should an employee contact HR directly?
Employees should contact HR for sensitive situations, exceptions, decisions, or any question whose answer depends on personal context.
Where is AskHR employee self-service available?
AskHR works in Slack and Microsoft Teams.
Explore related AskHR guides
See how AskHR handles your team’s HR questions
Tell us which questions employees ask and where they ask them.
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