Automate common HR helpdesk questions
Route repeatable information requests through AskHR. Send sensitive, complex, or judgment-based cases to HR.
Request a demoWhere can I read our remote-work policy?
AskHR can direct the employee to the policy their organization provides, so HR does not have to locate it manually.
What should HR helpdesk automation handle?
HR helpdesk automation works best for requests with documented, employee-facing answers. AskHR can help employees locate a policy, find a form, review process steps, or identify the resource that explains a benefits or payroll topic.
AskHR answers those questions in Slack and Microsoft Teams. HR handles exceptions and decisions.
Automate common information requests
Make standard questions easy to answer and show employees where to go with exceptions.
Common questions
Help employees find common policies, instructions, and HR resources.
Slack and Teams access
Let employees ask those questions in Slack and Microsoft Teams.
Questions for HR
Send interpretation, disputes, exceptions, and personal employee matters to HR.
Choose automation by question type
Automate requests with stable, documented answers. Send the rest to HR.
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Separate requests from cases
Distinguish simple information-finding from situations that require investigation, judgment, or a private conversation.
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Choose documented questions
Start with employee questions that have a current, approved answer and a clear next step.
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Review unanswered questions
Use questions AskHR cannot answer to update HR content or handoff instructions.
Send complex cases to HR
AskHR handles routine information so HR can focus on cases that need judgment and accountability.
Frequently asked questions
Which HR helpdesk requests are suitable for automation?
Requests with a stable, documented, employee-facing answer are the best fit, such as locating a policy or understanding a standard process.
Which HR cases should not be automated?
Sensitive employee relations, exceptions, interpretation, disputes, accommodations, and decisions requiring context should stay with HR.
Does AskHR require employees to open a separate helpdesk?
Employees ask AskHR in Slack and Microsoft Teams. Your organization decides how to route questions that need further help.
How should an HR team choose its first topics?
Start with frequent questions that have an approved answer and a clear next step. Avoid topics with many exceptions or personal context.
Explore related AskHR guides
See how AskHR handles your team’s HR questions
Tell us which questions employees ask and where they ask them.
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